TOPIC:

We use the club FTH website email as our contact email for "find-a-club/contact us" and for Toastmasters International to contact Base Camp Managers. This was working great until Toastmasters International did an update on 9/12/19.
Now we are no longer receiving inquiries from online "find-a-club/contact us" and our Base Camp Managers are no longer receiving notices when a member submits a level request in Pathways.
Toastmasters International said that FTH is rejecting the information. I belong to three clubs and this is true for all three clubs.
Any help would be appreciated.
Thank you

Club number?

Road 2 DTM (03238517)
West Dodgers (1199094)
Blue Ah Busters (6757)

I am looking into this. I think it is related to an issue where other clubs are blacklisting toastmasters.org email addresses which affects any club using the crowd-sourced blacklist. I thought I had put a work around in place for this, but perhaps my workaround is not working as expected. I am trying to sort it out.

I appreciate your work on this.
We have been using the club FTH email since Pathways was launched in D24 on May 3, 2018 and it worked great. It ceased to work after the TI the September 2019 update.
At the risk of showing my ignorance, why a club would blacklist toastmasters.org?

Marian wrote:

It ceased to work after the TI the September 2019 update.

I think the timing is just a coincidence... Not related to the update.

Marian wrote:

At the risk of showing my ignorance, why a club would blacklist toastmasters.org?

Trust me, we have been trying to figure out the same thing. I have learned to appreciate that some clubs do strange things. I often am on the fence about whether I should impose my view of how clubs should work in the coding or if I should trust that clubs know what is best for them. The jury is still out...

At least I feel I am in good company for not understanding why a Toastmasters club would block anything from Toastmasters International.
I appreciate all you and your team do for us. I find FTH useful in multiple ways and would be lost without it!
Maybe Toastmasters International has an idea of why clubs blacklist TI because it is beyond me - I'll call TI tomorrow.
Keep up the great work and hope a workaround is found!

Marian

People are blocking the emails because they were never properly informed by their officer training and officer hand over meeting what their responsibilities are when they take the job. That includes the requirement to attend officer training. I am always surprised at the number of clubs that think officer training is optional.

They don't know why they are receiving the email so they block them.

Hi Brian,
People hear what they want to hear is the problem and/or leaders are not good about training the members who are assuming their leadership roles.
I was not happy when I was informed by a club officer that an Area Director had said attending the virtual council meeting was optional. As a past district director I saw red, but politely told the officer it is not an option. It is the responsibility of that person's office.
How can I unblock the three clubs I have admin rights to? We need the info from Toastmasters.org and I will gladly with the current D24 trio with instructions to share with all clubs.
Thank you for your help!
Marian

Steve has already restored functionality for all clubs.

Next step is prevention of recurrence and Steve will address.

How long before the functionality is restored? I just tested my three clubs using the "find a club" on the TI website and have not received anything from the club websites.

Road 2 DTM (03238517)
West Dodgers (1199094)
Blue Ah Busters (6757)

When I view the Email & Contact / Email Security, the following are checked/blank.
Email White List - blank
Email Black Lit - blank
Crowd-Sourced Black List - this is checked (I reviewed all three clubs black list and did not see any @toastmasters.org)
Add "Is this SPAM?" ... - this is checked
Add "Not a Member?" ... - this is checked
Anti-spoofing - blank

What can I do to help, if anything?

You can un-check the Crowd-Sourced Blacklist. It will not fix the feature, but it will disable the feature that has the problem because of the other clubs blacklisting the TM addresses. You can always re-enable it later.

I am working on a resolution for the feature, but for some reason my workaround is not working.

Thank you! I unchecked the crowd-sourced blacklist and am now able to receive inquiries from the "find-a-club" on TI.
If I need to reactivate it later I will.
Thank you and your team for the help!

I think I may have fixed my workaround. If you can re-enable the CS blacklist and check that the workaround is working now, that would be great.

Hi Steve,
Renabled the CS blacklist and tried with Road 2 DTM. Would not go through. Then I added the exception of @toastmasters.org and it still would not go through.
Sorry, I was hoping your workaround would do the trick.
Marian

Sorry to pick on you again, but as you are familiar with this issue, could you please re-enable your CS Blacklist setting and try sending again? (I made another change.)

Hi Steve,

It worked! YOU ARE AWESOME!!!!
I tested it on the 3 websites in D24 I have admin rights to.
THANK YOU - THANK YOU - THANK YOU!!!
Marian

Excellent! That was a real pain to figure out.

Thank you so much for your assistance in getting this resolved.